Frequently asked questions
Below is a list of frequently asked questions. If you have any further queries please email us at: email@example.com or telephone us on 01274 850 735.
For further information on our stoves please click on the relevant category within the product section:
Q. What are the showroom opening hours?
A. We are open Monday to Friday 9:00am to 6:00pm, Saturday 9:00am to 5:00pm and Sunday 10:00am to 4:00pm.
Q. What are the phone line opening hours?
A. We are open Monday to Thursday 9:00am to 9:00pm, Friday 9:00am to 6:00pm, Saturday 9:00am to 5:00pm, Sunday 10:00am to 4:00pm and we have a 24 hour answer machine.
Q. Do you take old stoves away?
A. For hygiene reasons we are not allowed to mix old and new stoves in the same vehicle. The local council usually has a collection service.
Q. Do you deliver weekends and evenings?
A. We currently only deliver Monday - Friday throughout the region on a free delivery to postcodes in mainland UK. If you cannot be home perhaps a key can be left with a neighbour or maybe a relative can sit in for you. If necessary we can call you half an hour before the delivery if this gives you time to get home. We do require on all orders signature obtained on delivery. If you would like you can choose a Saturday delivery for which there will be an extra charge of £35.00 please do so at checkout.
Q. What are the delivery times?
A. You can choose a free delivery any day from Monday to Friday between 7:00am to 6:00pm except bank holidays. All deliveries are a one man service and are door to door only. You can upgrade this service to an AM delivery for which there is an extra charge of £15.00 or a Saturday delivery for which there is an additional charge of £35.00.
Q. Do you offer a 2 man delivery service?
A. Yes we do a 2 man premium delivery service and this service will include taking the items to the room of your choice. Please contact us for price.
Q. Will you take the stove upstairs?
A. No, All our deliveries are door to door unless you chose the premium delivery service where the goods will be taken to the room of your choice.